Qantas planes returns to the skies after fleet grounding

Manila Standard Today
NOvember 1, 2011


CANBERRA, Australia — Qantas Airways planes returned to the skies Monday after an Australian court ruled on a bitter labor dispute that had prompted the world's 10th-largest airline to ground its entire fleet.

A flight from Sydney to Jakarta, Indonesia, took off shortly after Australia's Civil Aviation Safety Authority gave the "Flying Kangaroo," as the Australian flag carrier is known, the all-clear to resume flying.

Qantas said in a statement it still expected some delays as it worked to clear the backlog of customers affected by the nearly 48-hour grounding. The airline is adding extra flights and expects its schedule to return to normal within one or two days.

The grounding disrupted the travel plans of tens of thousands of people across the world, and Qantas passengers were gathering at airports in Australia, Los Angeles and elsewhere in the hopes of finally getting to their destinations.

The airline's resumption of flights comes around 12 hours after an emergency ruling by an arbitration court ended weeks of strikes and canceled a staff lockout.

The court ruling was a major victory in the airline's battle with unions representing pilots, aircraft mechanics, baggage handlers and caterers, whose rolling strikes have forced the cancellation of 600 flights in recent months, disrupted travel for 70,000 passengers and cost Qantas 70 million Australian dollars ($75 million).

But some aviation experts said the surprise grounding of all 108 planes on Saturday, at a cost of $20 million a day, has hurt the Australian flagship carrier's reputation around the world. Moody's Investors Service said it could downgrade the airline's credit ratings as the weekend's events could hurt bookings, profits and the value of the Qantas brand.

Still, the stock market welcomed the weekend developments as allowing the airline to focus on its long-term strategy. Qantas shares on Monday jumped 4.3 percent to AU$1.61 on the stock exchange in Sydney.

Henry Harteveldt, an airline industry analyst in San Francisco, predicts the shutdown would hurt the carrier's reputation for reliability.

"A lot of travelers won't take a chance and will book away to Virgin Australia, Air New Zealand and other airlines," Harteveldt said. "Brand loyalty in the airline business is very low, and there is so much competition."

Before the court ruling, Virgin Australia said it was scheduling extra flights and offering 20 percent fare discounts to help stranded Qantas passengers through Thursday.

If Qantas loses customers, that could also hurt partners in its alliance of global airlines, including American Airlines. A rival alliance that includes Air New Zealand and is led by United Continental Holdings Inc. could benefit, as could a third group of airlines that includes several major Asian carriers and is led by Delta Air Lines Inc. and Air France-KLM.

CEO Alan Joyce praised the court ruling, which prevents unions from taking any further strike action over their demands for pay hikes and job security clauses under news contracts being negotiated. The strikes have been blamed for a sharp decline in the airline's future bookings.