Hawaiian Airlines posts passenger record

Business World
February 9, 2012

HAWAIIAN AIRLINES posted a record number of approximately 8.7 million passengers for 2011, the biggest so far in the company's 82-year history. The new record is an increase of more than 240,000 passengers compared to the carrier's 2010 total.

  The carrier also announced plans ro expand its reservations call center by providing round the-clock service, enabling customers, including those based in the Philippines, to call Hawaiian Airlines 24 hours a day, seven days a week, at its toll-free phone number 1-800-367-5320 to book flight reservations and make other inquiries.

  "With a growing route network that by June will extend from the Eastern U.S. to Asia, we now bring guests to Hawaiian from all over the world. Knowing that many travelers still prefer to speak to someone when making flight reservations, we want to ensure they can reach us promptly at anytime of the day," Peter Ingram, Hawaiian's executive vicepresident and chief commercial officer, said.

  Apart from the 24/7 operations of Hawaiian Airlines' call center, the Web site www.HawaiianAirlines.com will continue to be a convinient method for customers in the Philippines and the rest of the world to book flights and search for flight information at any time of the day, anywhere in the world.

  The sevice enhancement of the reservations call center comes in the early stages of the airline's long-range expansion to new destionation and further development of its existing markets. Last year, Hawaiian Airlines launched nonstop flight services to Honolulu from Tokyo, Seoul and Osaka while increasing its Australia service to daily flights from Sydney.

  This 2012, Hawaiian is set to launch daily nonstop service between Honolulu and both Fukuoka and New York City. The carrier will also add a third daily flight year-round between Los Angeles and Honolulu, reintroduction nonstop daily services between Los Angeles and Maui for the summer and increase daily flights year-round between Honolulu and Seoul.

  In additional, Hawaiian Airlines is increasing its inter-island flights by an additional 23 to 25 flights daily by mid-March. It is also planning to introduce more new long-range Airbus A330-200 aircraft into its fleet.